infinity88bet Privacy Policy

infinity88bet is an online gaming platform serving players across the Philippines, including those in Manila, Cebu, Davao, Quezon City, Makati, and beyond. We offer a wide range of gaming products including live casino games, slot machines, sports betting, bingo, and fishing games. In the course of providing these services, we necessarily collect and process certain personal data about our players.

We take our data protection obligations seriously. This Policy has been prepared in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

This Policy applies to all personal data collected through the infinity88bet website, mobile platform, customer support channels, and any other means by which you interact with us. It does not apply to third-party websites or services that may be linked from our Platform — those are governed by their own privacy policies.

For the purposes of applicable data privacy law, infinity88bet acts as the Personal Information Controller (PIC) in respect of the personal data it collects from players and website visitors. This means that infinity88bet determines the purposes and means by which your personal data is processed.

Where infinity88bet engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, or analytics platforms — those parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with infinity88bet's instructions and this Policy.

If you have any questions or concerns about how your personal data is handled, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

infinity88bet collects the following categories of personal data from players and website visitors:

infinity88bet collects personal data through the following means:

• Direct interactions: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
• Automated technologies: Technical data collected automatically when you visit the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 9 for more details on our use of cookies.
• Third-party sources: Identity and fraud-check data received from KYC verification providers; payment confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors; and fraud-prevention data from industry partners.
• Publicly available sources: In limited circumstances, we may verify information against publicly available records to confirm your identity or detect fraud.

We process your personal data only where we have a lawful basis to do so. The table below sets out the primary purposes for which infinity88bet processes personal data and the corresponding legal basis under the Data Privacy Act of 2012:

Where we rely on your consent as the legal basis for processing (such as for marketing communications), you have the right to withdraw that consent at any time by updating your account preferences or contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

infinity88bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist us in verifying your identity and age in compliance with our legal obligations.
• Fraud prevention and security partners: Industry partners and databases used to detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers who process data on our behalf under strict contractual obligations.
• Customer support tools: Live chat and ticketing platforms used to manage player support interactions.
• Regulatory and law enforcement authorities: Where required by Philippine law, court order, or regulatory directive, we may disclose your personal data to the relevant authorities.
• Professional advisors: Lawyers, auditors, and other professional advisors where necessary for the conduct of our business.

infinity88bet retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering regulations applicable in the Philippines.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations.
• Gaming history: Retained for the duration of your account and for up to three (3) years following account closure.
• Customer support communications: Retained for up to two (2) years from the date of the interaction, unless a longer period is required for dispute resolution.
• Marketing preferences: Retained until you withdraw your consent or close your account, whichever is earlier.

When personal data is no longer required, it is securely deleted or anonymized in accordance with our internal data disposal procedures.

infinity88bet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the infinity88bet Platform is encrypted using industry-standard SSL/TLS protocols.
• Encryption at rest: Sensitive personal and financial data stored on our servers is encrypted at rest using strong encryption algorithms.
• Access controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-factor authentication: Players are encouraged to enable two-factor authentication (2FA) on their accounts for an additional layer of security.
• Regular security audits: Our Platform and infrastructure undergo regular security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident response: We maintain a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with applicable law.

infinity88bet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support our security and fraud prevention measures. A cookie is a small text file placed on your device when you visit a website.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences (such as language settings and game preferences) to provide a more personalized experience.
• Analytics cookies: Help us understand how players use the Platform — which pages are visited most, where players encounter issues, and how we can improve the overall experience. Data collected is aggregated and anonymized.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, no opt-out is available as they are essential to the operation of the service.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by infinity88bet:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed. This Policy fulfills that obligation.
• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update most of your account information directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Note that this right is subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interest as the legal basis, or where your data is being processed for direct marketing purposes.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

If we become aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately using the details in Section 14.

Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent access to gambling platforms. infinity88bet supports responsible gaming and takes underage gambling prevention seriously.

In the course of providing our services, your personal data may be transferred to and processed in countries outside the Philippines — for example, where our cloud infrastructure providers or KYC verification partners are located. Where such transfers occur, infinity88bet ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses that require the recipient to protect your personal data to a standard equivalent to that required under Philippine law.
• Transfers only to countries or organizations that have been assessed as providing an adequate level of data protection.
• Implementation of additional technical security measures where required.

By using the infinity88bet Platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject always to the safeguards described above.

infinity88bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Effective Date" at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the infinity88bet Platform after the effective date of any amendment constitutes your acceptance of the updated Policy.

If you do not agree with any changes to this Policy, you should stop using the Platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way infinity88bet handles your personal data, please contact our Data Protection Officer (DPO):

Data Protection Officer — infinity88bet
Email: [email protected]

For general account and support inquiries, you may also reach our customer support team at [email protected] or via the live chat feature available on the Platform. Our support team is available 24/7.

If you are not satisfied with our response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about how to file a complaint with the NPC is available on the NPC's official website.