Help Center

Frequently Asked
Questions

Everything you need to know about playing on infinity88bet — from creating your account and making deposits to claiming bonuses and staying safe. Can't find your answer? Our support team is available 24/7.

50+ Questions Answered
Filipino-English Guide
24/7 Live Support
Regularly Updated
Quick Help

What Do You Need Help With?

Jump straight to the topic you need — or scroll down to browse all FAQ categories.

Account & Registration
Deposits & Withdrawals
Bonuses & Promotions
Games & Platform
Security & Verification
Responsible Gaming
Account & Registration

Creating your infinity88bet account is quick and straightforward. Head to the infinity88bet Login page and click the Register button. You'll need to provide a valid email address, create a secure password, and fill in your basic personal details. Once submitted, check your inbox for a verification email and click the confirmation link. After that, you'll be prompted to complete KYC (Know Your Customer) verification by uploading a valid government-issued ID — this is required before you can make your first deposit. Remember, you must be 21 years of age or older to register and play on infinity88bet.

In accordance with Philippine law, all players must be at least 21 years old to register and play on infinity88bet. This is a strict requirement — no exceptions. During KYC verification, we confirm your age using your government-issued ID. Any account found to belong to someone under 21 will be immediately suspended and permanently closed. If you're a parent or guardian and suspect a minor has accessed our platform, please contact our support team right away.

No. Each player is allowed only one account on infinity88bet. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any winnings being forfeited. If you've forgotten your login details, use the password reset option on the login page or contact our support team for assistance.

Go to the infinity88bet Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. If you're still having trouble, reach out to our 24/7 support team and we'll help you regain access securely.

You can update certain account details — like your contact number or address — from your Account Settings after logging in. However, core identity information (full name, date of birth) cannot be changed once KYC verification is complete, as these are tied to your verified identity documents. If you need to correct an error in your verified details, contact our support team with supporting documentation and we'll review your request.
Deposits & Withdrawals

infinity88bet supports a range of payment methods popular with Filipino players:
  • E-wallets: GCash, PayMaya
  • Online Banking: BPI, BDO, Metrobank
All transactions are processed in Philippine Peso (₱). We're continuously working to add more payment options, so check the cashier section of your account for the latest available methods.

The minimum deposit on infinity88bet is ₱100. This low entry point means you can start playing without a big upfront commitment — perfect if you want to try out the platform before going all in. Maximum deposit limits vary by payment method and account verification level. Check the cashier section of your account for the specific limits that apply to you.

GCash and PayMaya deposits are typically instant — your balance updates within seconds of a successful transaction. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours, and slightly longer on weekends or public holidays. If your deposit hasn't reflected after 1 hour, contact our support team with your transaction reference number and we'll look into it right away.

Withdrawal processing times at infinity88bet are as follows:
  • GCash / PayMaya: Usually within 1–24 hours after approval
  • BPI / BDO / Metrobank: 1–3 business days after approval
Before your first withdrawal, your KYC verification must be fully approved. Withdrawals are processed during business hours (Monday to Friday, 9AM–6PM PHT). Requests submitted on weekends or holidays are queued for the next business day. The minimum withdrawal amount is ₱200.

infinity88bet does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider for their applicable charges. To avoid unnecessary fees, GCash and PayMaya are generally the most cost-effective options for Filipino players.
Bonuses & Promotions

New players at infinity88bet are welcomed with a generous sign-up bonus on their first deposit. The exact bonus amount and terms are displayed on the promotions page of your account after registration. Bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a certain number of times before you can withdraw the bonus funds as cash. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet the bonus amount before it becomes withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to real withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Yes. If you prefer to play without bonus restrictions, you can opt out of receiving bonuses from your Account Settings. Some players prefer this approach so they can withdraw their winnings without meeting wagering requirements. Once you opt out, bonuses will not be automatically applied to your deposits. You can re-enable bonus offers at any time from the same settings page.

Absolutely. infinity88bet regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on selected slot games, and special event promotions tied to Philippine holidays and major sporting events like PBA, NBA, and boxing. Check the Promotions section of your account regularly to see what's currently available. Promotional offers are time-limited, so it's worth checking in often.
Games & Platform

infinity88bet offers a wide variety of games to suit every type of player:
  • Slots: Hundreds of slot titles including classic reels, video slots, and jackpot games
  • Fortune Rabbit: Popular Asian-themed slot with exciting bonus features
  • Fishing Games: Skill-based arcade fishing games with real money prizes
  • Bingo: Online bingo rooms with multiple card options and chat features
  • Live Casino: Real-time table games including baccarat, roulette, blackjack, and more with live dealers
New games are added regularly, so there's always something fresh to try.

Yes. infinity88bet is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit the site on your phone, log in, and play. The mobile interface is designed to be touch-friendly and responsive, so you get the same full gaming experience whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

Yes. All games on infinity88bet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are reputable, internationally recognized studios whose RNG systems are independently audited. Live casino games are streamed in real time with professional dealers, adding an extra layer of transparency. The house edge and Return to Player (RTP) percentages for each game are available in the game information section.

Minimum bets vary by game. Most slot games start from as low as ₱1 per spin, making them accessible for casual players. Live casino table games typically have a minimum bet of ₱50–₱100 per round, depending on the table. Fishing games and bingo have their own bet structures displayed within each game. You can filter games by bet range in the game lobby to find options that suit your budget.
Security & Verification

KYC (Know Your Customer) verification is a standard requirement for all licensed online gaming platforms. It serves two main purposes: confirming that you are who you say you are, and verifying that you meet the 21+ age requirement. KYC also protects you — it ensures that only you can access your account and withdraw your funds. Without completed KYC, you won't be able to make deposits or withdrawals. The process is straightforward and typically takes less than 24 hours to complete once you've submitted your documents.

You'll need to submit one valid government-issued photo ID. Accepted documents include:
  • Philippine Passport
  • SSS ID or UMID
  • Driver's License
  • PhilSys National ID
  • Voter's ID
  • PRC ID
Make sure the document is valid (not expired), clearly photographed, and shows your full name, date of birth, and photo. You may also be asked to provide proof of address (such as a utility bill or bank statement dated within the last 3 months) for higher withdrawal limits.

Yes. infinity88bet uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and never sold to third parties. Financial transactions are processed through secure, PCI-compliant payment gateways. We also recommend enabling two-factor authentication (2FA) on your account for an extra layer of security. For full details on how we handle your data, see our Privacy Policy.

If you suspect someone else has accessed your infinity88bet account, act immediately:
  • Change your password right away from the login page
  • Contact our 24/7 support team to flag the issue and temporarily lock your account
  • Review your recent transaction history for any unauthorized activity
  • Enable two-factor authentication if you haven't already
Our security team will investigate and take appropriate action. Never share your password or OTP with anyone — infinity88bet staff will never ask for your password.
Responsible Gaming

Log in to your infinity88bet account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period — this is intentional, to give you time to reconsider. These tools are free and available to all players at any time. For more details, visit our Responsible Gaming page.

Self-exclusion is available directly from your account settings under the Responsible Gaming section. You can choose a temporary exclusion (24 hours, 7 days, 30 days, or 90 days) or a permanent exclusion. Once activated, your account is locked immediately — you won't be able to log in, deposit, or play. During exclusion, we'll also stop sending you promotional communications. Permanent self-exclusion is irreversible. If you need help activating self-exclusion, contact our support team and we'll assist you right away.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:
  • PAGCOR Responsible Gaming Program — The Philippine Amusement and Gaming Corporation runs a national responsible gaming program with resources and support for affected players and families.
  • NCMH Crisis Hotline — The National Center for Mental Health provides free mental health support and crisis intervention services across the Philippines.
  • infinity88bet Support Team — Our team is available 24/7 for confidential responsible gaming assistance. Email us at [email protected]
You can also read more about our responsible gaming tools and policies on our dedicated Responsible Gaming page.

Yes. infinity88bet offers a "Take a Break" feature that lets you pause your account for a short period — from a few hours up to a few days — without triggering a full self-exclusion. Your account resumes automatically when the break period ends. This is a great option if you just need a short cooling-off period. You can activate it from the Responsible Gaming section of your Account Settings at any time.
Still can't find your answer? Our support team is available 24/7. Send us an email at [email protected] and we'll get back to you as quickly as possible — usually within a few hours.
Quick Links
infinity88bet Login infinity88bet Casino Slot Games Bingo Fortune Rabbit Fishing Games
Help Topics
Account & Registration Deposits & Withdrawals Bonuses & Promotions Games & Platform Security & Verification Responsible Gaming
Policies & Legal
About Us Terms & Conditions Privacy Policy Responsible Gaming
21+
Only

Under Philippine law, casino-style gambling is restricted to individuals aged 21 and above. No exceptions.

Still Need Help?

Our Support Team Is Always Here

Can't find the answer you're looking for in the infinity88bet FAQ? Reach out to us directly — we're available around the clock, every day of the year.

Email Support

Send us a message anytime at
[email protected]
We reply within a few hours.

Live Chat

Chat with a real support agent directly from your account dashboard. Available 24/7, no waiting in long queues.

Response Time

Email responses within 2–4 hours. Live chat responses in under 5 minutes. We're here for you day and night.

Ready to Play on infinity88bet?

Now that your questions are answered, it's time to get in on the action. Register your infinity88bet account today, make your first deposit via GCash or PayMaya, and claim your welcome bonus. Must be 21+ to play. Play responsibly.

Log In to Your Account Explore the Casino